User Support

Got Enigma and looking for more information? For upcoming questions we wrote manuals and collected FAQ's. The documentation should reveal a lot of features that you may look for. If you are stuck on a level or just want to discuss Enigma with others you should have a look at the forum. You can actively participate to Enigma as a user by submitting your scores and ratings of levels. Your results will be part of the statistics evaluation and will be your vote for the level of the month.

Have fun!

Up Documentation for Enigma 1.20

The complete user manual is included in multiple languages with every release of Enigma. You can additionally access it from this site or download a PDF version of the document.

Further on we provide a reference manual which is included in the Enigma package, too. Many details listed here will be helpful not only for power users and developers.

Enigma 1.20 comes with a new level programming interface (API) redesigned from scratch. To help level developers we compiled the most important aspects of this fundamentally different new API into a set of cheat sheets. (All information shown here can also be found in the reference manual but is scattered to many spots.

No other translations of the Enigma manuals are available so far. Please send an email to enigma-devel@nongnu.org if you would like to contribute a translation.

Up Documentation for Enigma 1.00

The complete user manual is included in multiple languages with every release of Enigma. You can additionally access it from this site or download a PDF version of the document.

Further on we provide a reference manual which is included in the Enigma package, too. Many details listed here will be helpful not only for power users and developers.

Up User Forum

Playing a game like Enigma causes a demand for communication. You may want to discuss your solution of a level with others or you may search for some tiny hints for others. On the forum mag-heut.net you can share your experience with hundreds of other users.

Just a request on behalf of all forum users: please search for discussion threads that have been started to the same topic, e.g. level. Append your remark or question via 'reply' instead of starting a new thread.

And another request on behalf of the level authors: do not spoil levels by publishing walkthrough solutions. Even other users will usually prefer decent hints. The forum offers the possibility to write hints with the same color as the background (color “spoiler”). Users will see the hints without being directly able to read them. By selecting the text you can read the hints you have need of. Keep the fascination alive for all users.

Up Score and Rating Registration

Starting with Enigma 1.00 you can register your scores and ratings. Why is it useful to submit your results? Based on as many user results as possible we calculate statistics that you use when you inspect a level's info. Thus even the fact that many users did not solve certain levels is as important as the knowledge of top scores for improving Enigma.

Please take the time to rate levels. Right or ctrl click on the level icon in the level menu to view the level inspector. At the bottom line you can rate a level with values from 0 (bad) to 10 (top). Try to judge bad levels as well as good levels. Average levels should be judged by a value of 5. Your judgement shows which levels users like and is the basis for the 'Level of the Month' selection.

You need to choose a unique user name in the options menu. Please look at the users list if your favorite name is not in use by someone else.

For registration of your scores, just send us your 'enigma.score' file. It is located at your 'user path' that Enigma shows you on pressing F2 at the main menu. Please send just this one file to enigma.score@go4more.de with subject 'score - username' (substitute 'username' by the name you have chosen!).

The scores are evaluated on a monthly base. Please do not send your score file after every good score that you achieved. Once at the end of the month is sufficient.

The updated statistics will be downloaded to your computer if you set the ratings update option to 'Auto'. Enigma will peek the server only a few times per month, independent how often you start the application. The network traffic is very low as just increments are downloaded and you will receive all updates within a few days.

If you play most times offline and set the update option to 'Never' you may manually download the ratings update file ratings.xml. Extract the file from the zip and copy it to your 'user path' aside your 'enigma.score' file.

Up Bug Reporting

We appreciate any report about problems with Enigma. Of course a software with more than 200 000 lines of code and complex gaming logic like Enigma is never bug free. But Enigma reached a quite stable 1.00 release with many thousands of users. Please first look at the documentation, FAQ and user forum for possible similar reports.

For problems besides the solvability of levels send a mail to the developers mailing list enigma-devel@nongnu.org (you do not need to subscribe to the list). Please include the following basic information:

  • What operating system are you using?
  • Which Enigma version are you using?
  • What did you do when the bug happened?
  • What exactly did you see then?
  • Is the problem ongoing or reproduceable?

If you file a report please stay tuned on and answer further requests on specific details by our developers. Do not expect immediate answers - it may take some time for the right people to answer your request.

Problems with single levels should be reported to the user forum mag-heut.net. Please keep in mind that all levels have been proven solvable with Enigma 1.00. But unintended shortcuts or annoyances with levels will remain an ongoing topic and may sometimes emerge to be caused by inconsistencies within Enigma itself.

Developers may want to file bug reports directly to our bug database at Berlios.

Up Donation

We are just wondering if users would be willing to support the further development of Enigma financially. Just donating a fraction of the amount you would be willing to spend for a commercial 'Enigma' in a store would help us to improve Enigma. If you think this would be a fair deal, send us mail to donation@enigma-game.org and we will set up a donation account dedicated to Enigma.

Copyright © 2003 - 2014 by Daniel Heck and contributors. The textual content is available under the Creative Commons License.
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